Terms of service
Returns Policy
We want all our customers to be happy with their purchase. We accept returns for both defective and non-defective items.
Free returns apply to items that have been damaged in transit or have quality issues. Should you wish to return an item for any other reason, you can arrange to send the item back to us using a registered courier. Customers are responsible for return shipping costs for non-defective items unless otherwise stated.
Refunds are processed within 7 days of receiving and inspecting the returned item.
Change of mind (non-defective items) -
If you change your mind, you may return unused, non-defective items within 30 days of delivery, provided they are in their original condition and suitable for resale.
Click Here to request a return
How to Submit a return request
Click the link above or 'Request a Return' at the bottom of the page
1. Log in to your account:
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product is returned, you will receive a refund.
DAMAGE - If damage has been caused while the product was in transit to you please keep hold of the item and all the packaging and inform us immediately by replying to your order confirmation email. We will then be able to take the matter up with our courier and make sure a replacement is despatched to you. We may require photographs of the damage as proof for our couriers. The courier will be under instruction to collect the damaged item for return to us.
QUALITY - Contact our customer service department outlining your quality issues by replying to your order confirmation email. This will provide us with an opportunity to investigate and resolve the issue. In some circumstances we may ask you to return the item or send photos to help us with our investigation. In all circumstances, complaints of quality must be received within 30 days of delivery. If any of the goods have been used, or are not available for collection, we will not be able to replace them.
Furniture Care and Maintenance
We go to great lengths to ensure that our furniture is of the highest quality. Natural wood characteristics such as small cracks appearing in the end grain due to change in temperature and humidity can occur. These may appear and disappear with the changing weather conditions. This will not affect the durability, serviceability or lifespan of your furniture and is completely normal.
Colour change, ie greying, will occur over time on unsealed timber. Any food or drink spills should be cleaned up immediately with a damp cloth. In order to avoid significant marking or staining of your furniture through use and also to maintain its original colour we recommend applying a sealer to the wood.
Folding chairs and other fixings should be checked regularly and may need tightening from time to time.
Parasols should not be left unattended when open, our parasol canopies are vented, but strong gusts of wind may cause damage to the main pole or spars. Fading of the colour of parasols over time is to be expected, this can be reduced by keeping the time the parasol is open to a minimum.
For more detailed advice on how to care for your furniture visit our Care & Maintenance page